Auto Body & Collision Repair Consumer Rights

Knowing these rights and protections help ensure that your vehicle is repaired properly and safetly.

Choosing A Repair Shop: When you are involved in an accident, you have options. One of the first major choices you have is where you take your vehicle to be repaired. Your insurance company may suggest a repair shop to your from their network of direct-repair facilities. While you should take their recommendation under advisement, you are not required to take your shop anywhere provided to you by your insurance company. They cannot refuse to cover service or invalidate your insurance for choosing a local shop you know and trust. You have the right to make that decision.

Under Oregon State Law, consumers (you) are not required to have repairs for your vehicle completed at any Insurance recommended repair shop. You, as the vehicle owner, have the right to choose where you take your car or truck for automobile repairs. If you do choose to bring your vehicle to an insurance recommended shop, your insurance company is must stand behind the repairs of the shop they recommended to you.

This license shall automatically terminate if you violate any of these restrictions and may be terminated by our company at any time. Upon terminating your viewing of these materials or upon termination of this license, you must discontinue use of our site and services immediately.

OEM Replacement Parts: As the vehicle owner you may request that all repairs are completed with only Original Equipment Manufacturer (OEM) replacement parts. This can only be impacted by your Insurance Policy limitations that already exist. Call your insurance company and determine what allowances are available and included in your current policy.

2015 ORS 746.292 requires that repair shops and insurance companies disclose the use of Aftermarket and non-OEM automotive parts in repairs in the estimate and final repair order. A copy of the repair order must be provided to the customer at time of vehicle pickup. A written estimate must be provided to the customer and verbal consent is the minimum requirement for authorization of automotive repair. It is illegal to use aftermarket parts on a repair in which OEM parts are listed.

Peace of Mind: Everyone deserves to drive or ride in a safely repaired vehicle; one that will perform properly in the event of a subsequent collision. But don’t leave safety to chance. Ask questions about the parts that will be used, and how your car will be repaired. Ask about the technicians’ training and if the shop is “certified” or “recognized” within the collision repair community. You have rights, but rights must be exercised. Get involved in the repair of your vehicle.

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